How might we design a usable and reliable experience for highly technical workflows, enabling users to perform precise tasks efficiently across different devices and environments?
Testing, Inspection & Certification


Role
UI/UX Designer
Platform
Responsive Web App and Mobile App
Year
2023 to 2024
I worked as a UI/UX Designer across 11 cross-platform applications used in the testing, inspection, and certification industry. My role covered interaction design, visual design, and end-to-end UX delivery.
I designed solutions that balanced technical accuracy with usability for field inspectors operating in real-world conditions. This included adapting mobile-first applications into responsive desktop and tablet experiences while maintaining consistency and meeting regulatory requirements.
I collaborated closely with business analysts, developers, and product stakeholders to translate complex inspection processes into clear and usable digital workflows.
My experience
Problem: What’s not working?
Several challenges made the experience complex and difficult to scale:
Highly technical and computation-heavy workflows, requiring precision in measurements and compliance-related calculations
Diverse user profiles, including inspectors with varying levels of digital familiarity and physical constraints such as vision limitations
Unpredictable field conditions, affecting device usage and accessibility
Overreliance on pop-ups, interrupting workflows and slowing task completion
Inefficient use of screen space, especially when adapting mobile designs to larger displays
Mismatch between desktop and mobile workflows, creating inconsistencies in how tasks were completed
I understand that social proof is important. At the same time, my relationships with clients and previous companies matter just as much.
Due to strict NDAs, I am unable to share detailed visuals or specific client information for some projects. In certain cases, screens have been adapted, modified, or blurred to protect sensitive data. In others, I have chosen not to show them at all to fully respect confidentiality requirements.
What I can share is how I approach complex problems, collaborate with teams, and deliver meaningful outcomes. If you are curious, I would be happy to walk you through these experiences.
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Impact & Value Proposition
I improved usability and efficiency across complex inspection workflows by:
Translating mobile-first designs into responsive desktop and tablet experiences while maintaining consistency and optimizing layouts for better data visibility
Simplifying interaction patterns by replacing disruptive pop-ups with inline components, enabling smoother and uninterrupted workflows
Designing comparison-friendly layouts, including side-by-side views, to support faster and more accurate decision-making
Validating solutions with field inspectors to ensure usability aligned with real-world conditions and varying levels of digital familiarity
Collaborating closely with cross-functional teams to balance technical accuracy, regulatory requirements, and user needs
Improved data visibility and usability across larger screens
Reduced workflow interruptions and increased task efficiency
Enhanced clarity and usability for both experienced inspectors and less tech-familiar users
Enabled more consistent experiences across devices while adapting to different contexts of use
Influenced additional feature development and broader design adoption beyond the initial scope
This approach:
Made with tender loving care. Fuelled by dirty matcha and a bit of anxiety.